1. Scope
This Privacy Policy applies to CTETcircle's website, learning platform, PYQ Bank, support channels, paid course access, and related digital services. By using CTETcircle, you agree to the handling of information as described here.
2. Information We May Collect
- Account information such as name, email address, phone number, login identifiers, and password credentials handled securely.
- Course and learning data such as enrolled plan, tests attempted, scores, progress, bookmarks, downloads, and usage history.
- Payment-related information such as order ID, payment status, amount, plan, transaction reference, invoice/support details, and gateway confirmation.
- Device and technical data such as IP address, browser type, device type, operating system, pages visited, session logs, cookies, and error logs.
- Support information such as emails, screenshots, issue details, and communication history.
3. How We Use Information
- To create and manage user accounts.
- To provide course access, tests, downloads, analytics, and progress tracking.
- To process payments, verify transactions, prevent fraud, and resolve billing issues.
- To respond to support, refund, cancellation, privacy, and account requests.
- To improve content quality, platform reliability, user experience, and security.
- To send important service updates such as payment confirmation, access notices, support responses, and policy changes.
4. Payments
Payments may be handled by third-party payment gateways, banks, UPI providers, wallets, card networks, or similar providers. CTETcircle does not store full card numbers, CVV, UPI PIN, or net-banking passwords. Payment providers may process information according to their own privacy and security policies.
5. Cookies and Analytics
We may use cookies, browser storage, analytics tools, and similar technologies to keep users logged in, remember preferences, measure page performance, understand usage, detect errors, prevent abuse, and improve services. You can control cookies through your browser, but blocking them may affect login, tests, downloads, or account features.
6. Sharing of Information
We do not sell personal data. We may share limited information with service providers who help us operate the platform, such as hosting, analytics, email, payment processing, security, and support tools. We may also disclose information if required by law, legal process, fraud prevention, security investigation, or to protect rights and safety.
7. Data Retention
We retain information as long as needed to provide services, maintain course history, resolve support issues, comply with legal/payment/tax obligations, prevent fraud, and enforce terms. Some data may be deleted or anonymised when no longer needed.
8. User Rights and Requests
You may request correction, access, deletion, or account closure by emailing [email protected]. We may verify your identity before acting on the request. Some records may be retained if required for legal, payment, tax, fraud prevention, dispute resolution, or security purposes.
9. Children and Minors
CTETcircle is intended for teacher eligibility aspirants and is not directed to children under 13. If a user is under 18, they should use paid services with the involvement of a parent or guardian.
10. Security
We use reasonable technical and organisational measures to protect information. No online service can guarantee absolute security. Users should keep login details private and should never share OTPs, passwords, UPI PINs, or payment credentials with anyone.
11. Contact
For privacy requests, questions, or concerns, email [email protected] with the subject line "Privacy Request".