LoginFree TestStart Learning
Contact Us

Reach CTETcircle support for learning, payment, or account help.

Use the contact details below for platform support, payment verification, refund requests, accessibility concerns, or general questions about CTETcircle services.

Email supportMonday-Saturday10:00 AM-6:00 PM ISTLast updated: 22 May 2026

Customer Support

For login, payment, access, tests, notes, and course usage issues.

[email protected]

Refund Requests

For refund or duplicate payment issues, include transaction details and registered account information.

Read refund policy

Platform Information

Website: ctetcircle.com
Operating location: India
Service type: Digital CTET preparation platform

Support Hours and Response Time

Support is handled in writing so that account, payment, and refund requests can be verified accurately.

  • Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.
  • First response target: within 1-2 business days for normal queries.
  • Payment and access issues are prioritised when the transaction reference is provided.
  • Refund decisions may take additional verification time depending on payment gateway confirmation.

What To Include In Your Email

To resolve requests faster, please include all relevant details in your first email.

  • Your full name.
  • Registered email address or phone number used on CTETcircle.
  • Order ID, payment reference, UPI reference, or transaction ID if the issue is payment-related.
  • Course name or page URL where the issue occurred.
  • Screenshot or screen recording if the issue is technical.
  • A clear description of what happened and what you expected to happen.

Important: We Cannot Handle Official CTET Exam Queries

CTETcircle is not CBSE or CTET. We cannot issue admit cards, change official application details, publish official answer keys, correct official results, or decide eligibility.

For official exam matters, candidates must visit the official CTET/CBSE websites and follow official instructions.

Escalation and Grievance Handling

If your issue is not resolved after the first response, reply to the same email thread with the word "Escalation" in the subject line and include a short summary of the unresolved issue. This helps keep the full history in one place.

For privacy-related requests such as data correction or deletion, use the same support email and mention "Privacy Request" in the subject line. See our Privacy Policy for details.