Quick Help
Email support with transaction ID, registered email/phone, amount, and date of payment.
Try another browser, disable aggressive download blockers, and confirm the file has fully downloaded.
Use the registered email/phone where possible. If locked out, email support with proof of payment or account details.
Read the refund policy first, then email within the applicable refund window with transaction details.
Account Access and Login
If you are unable to access your account, first confirm that you are using the same email address or phone number used during purchase or registration. If access still fails, contact support.
- Do not share OTPs, passwords, or UPI PINs with anyone claiming to be support.
- Support may ask for transaction reference, registered email/phone, and screenshot of error.
- Account access may be restricted if there is suspected abuse, sharing, automated scraping, or violation of terms.
Payments and Course Activation
Paid course access is normally activated after successful payment confirmation. Sometimes banks or payment gateways show a debit before final confirmation. If your money is debited and access is missing, we will verify the transaction and either activate access or guide you on refund/correction.
For payment issues, include: transaction ID, payment method, amount, date/time, registered email/phone, and screenshot of the payment success or failure message.
Practice Questions and PYQ Support
Use this section if a practice question, answer explanation, PYQ download, or topic link does not open correctly.
- For topic practice, open the relevant note page and use the practice section at the bottom.
- For previous-year papers, open the PYQ Bank.
- If a question or PDF is missing, share the exact page URL so we can correct it.
Notes and PYQ Bank
Study materials include chapter notes, topic practice, previous-year papers, explanations, and downloadable files. Some PYQs are available as PDFs, while some bundled source files are provided as ZIP packs because the original source contained multiple internal PDFs.
If a file is missing, corrupted, or not readable, send the exact page URL and file name to support. We will check the source file and update it if needed.
Hindi and Bilingual Support
CTETcircle is designed for aspirants who may learn better in Hindi, English, or a mix of both. Where bilingual content is available, we try to keep explanations simple and exam-focused. Some technical terms may remain in English where they are commonly used in CTET preparation.
Technical Requirements
- Use the latest version of Chrome, Edge, Safari, or Firefox.
- Allow cookies/local storage for login and test continuity.
- Use a stable internet connection for tests and file downloads.
- For PDFs, use the browser viewer or a standard PDF reader.
Refund and Cancellation Help
Refunds are governed by the Refund Policy and Cancellation Policy. In general, requests should be raised within 7 calendar days of purchase and before substantial use of paid content. Duplicate charges and failed payments are handled after payment verification.